How can we help?
handyman Troubleshooting Categories
help Frequently Asked Questions
How do I reset my password? expand_more
Go to the login page and click "Forgot Password." Enter your email address, and we'll send you a reset link within 5 minutes. Check your spam folder if you don't see it.
Why is the game running slowly? expand_more
Try these steps:
- Lower your graphics settings in Options → Graphics
- Close background applications
- Update your graphics drivers
- Verify game files through the launcher
How do I report a bug? expand_more
Use the in-game bug reporter (press F12) or fill out the form at the bottom of this page. Include your character name, server, and steps to reproduce the issue.
Can I get a refund for my purchase? expand_more
Refunds are available within 14 days of purchase if items haven't been used. Contact support with your order number and we'll process it within 3-5 business days.
How do I link my account to other platforms? expand_more
Navigate to Settings → Account → Linked Accounts. From there, you can connect your Steam, PlayStation, Xbox, or Nintendo accounts. Cross-progression will be enabled automatically.